FAQ
At Herits, we aim to make buying and selling commercial kitchen equipment straightforward, transparent, and stress-free. This page answers the questions we’re asked most often about equipment condition, inspections, delivery, installation, pricing, and warranty - so you can buy with complete confidence.
If you can’t find the answer you’re looking for, please get in touch. Call 01803 501066, email sales@herits.co.uk, or use the chat icon to speak with us directly.
Equipment Condition & History
Is the equipment in full working condition?
Yes, all of our used commercial catering equipment is fully tested, repaired if necessary, serviced, and professionally cleaned before sale - ready to go straight into service.
Was the equipment used in a commercial or light-duty setting?
All items come from genuine commercial kitchens, bakeries, or butcheries, meaning they’re built for durability and high performance.
Inspection & Verification
Can I inspect or test the equipment before purchase?
Absolutely. Our warehouse is located in South Devon. Please call us on 01803 501066 or email sales@herits.co.uk to book a visit.
Are there any visible damages, rust, or wear and tear?
If there is any cosmetic wear or damage, it will be clearly shown in product photos and described honestly in the listing.
Are photos of the actual item provided?
Yes. All listings include actual images of the product you’ll receive no stock images.
Are service or maintenance records available?
Where available, service histories or maintenance notes will be included in the product description.
Warranty, Returns & Support
Is there a warranty or return policy?
Yes. Every item comes with a minimum 3-month warranty. Please refer to our Shipping & Returns page for full details.
What happens if the item stops working shortly after purchase?
We stand by the equipment we sell. If you experience issues within the warranty period, call us on 01803 501066 or email sales@herits.co.uk and we’ll arrange a repair or replacement as needed.
Pricing & Payment
What payment options do you accept?
We accept BACS, debit cards, and 30-day payment terms for trade customers. To open a trade account or discuss terms, call 01803 501066 or email sales@herits.co.uk.
Are there any hidden costs?
No hidden fees. Delivery costs are shown at checkout and detailed on our Shipping page. If you require professional installation or setup, please contact us for a quote.
Do you offer bulk discounts?
Yes! We offer bulk-buy discounts and bundle pricing for multi-item purchases. Call us directly to discuss the best deal.
Delivery & Installation
Do you offer delivery, and is it included in the price?
Delivery is not included in the listed price. Costs are calculated at checkout or confirmed by our team before purchase.
We offer:
See our full Shipping & Returns policy →
We offer:
- Standard kerbside delivery across mainland UK
- Collection from our South Devon warehouse (by appointment)
- Custom delivery quotes for non-mainland addresses
See our full Shipping & Returns policy →
Can you help with installation or setup?
Yes, we can arrange professional installation for most equipment, including gas and electrical connections. Contact us on 01803 501066 or email sales@herits.co.uk for a tailored quote and compliance advice.
Power & Utilities
What are the power or gas requirements?
All power and gas specifications are detailed in the product description, including voltage and kW output.
Is it single-phase or three-phase?
This is clearly stated in the listing. If you're unsure what’s suitable for your premises, give us a call on 01803 501066 or email sales@herits.co.uk - we’re happy to advise.
Does it require professional installation?
Many of our items do. Please contact us to book a qualified installer or to get a recommendation in your area. Call 01803 501066 or email sales@herits.co.uk.
Cleaning & Maintenance
Has the equipment been thoroughly cleaned and sanitised?
Yes. All used equipment is deep cleaned, tested, and sanitised before dispatch to ensure hygiene and readiness for use.
Are replacement parts readily available?
We stock a range of spare parts and accessories for the equipment we sell, and can help you source hard-to-find items. We also offer a repair service - call us on 01803 501066 or email sales@herits.co.uk for details.
Still have questions?
Our team is here to help with anything you’re unsure about - from delivery and installation to product condition, warranty, or after-sales support.
Get in touch