Herits (“we”, “us”, “our”) supplies new & used commercial catering equipment in the UK. By ordering from us (via shop.herits.co.uk or otherwise) you agree to these terms.

ABOUT US & CONTACT

Trading name: Herits, Contact: sales@herits.co.uk • 01803 501066 • Unit 5, Ruby Farm Industrial Units, Newton Abbot, TQ12 5NQ

SCOPE & CHANGES

These terms apply to all sales of goods by us. We may update these terms from time to time by posting a new version on this page. Your order will be governed by the terms in force at the time of ordering.

ELIGIBILITY & ACCOUNT

• You confirm you are legally capable of entering into binding contracts and are purchasing for legitimate business or consumer purposes.
• Information provided to us (billing, delivery, access details) must be accurate and kept up to date.

ORDER PROCESS & ACCEPTANCE

• Your order is an offer to buy. We’ll acknowledge receipt, but acceptance occurs only when we dispatch the goods or confirm acceptance in writing.
• We may decline/cancel before dispatch where: pricing or stock errors occur; fraud checks fail; we cannot deliver to your location; or we have reasonable concerns about misuse or resale.

PRICING, TAX & PAYMENT

• Prices are shown in GBP and exclude delivery unless stated. VAT is charged where applicable.
• We may change prices at any time before acceptance. Obvious pricing errors are not binding.
• Payment must clear in full prior to dispatch. Ownership transfers only after full payment (including delivery and any agreed charges) is received.
• We accept major debit/credit cards and other methods shown at checkout. Additional checks may be carried out to prevent fraud.

PRODUCT DESCRIPTIONS & CONDITION

• We aim for accuracy in descriptions, specifications and images. Minor variations can occur. Images are illustrative and may differ slightly from the delivered item.
• NEW EQUIPMENT: supplied as per manufacturer specification and warranty.
• USED EQUIPMENT: fully tested and sold in working condition unless otherwise stated. Cosmetic wear should be expected.

DELIVERY

• Standard service is kerbside delivery only. Positioning, unpacking, installation and removal of packaging are not included unless agreed in writing.
• Delivery dates/times are estimates. We are not liable for courier delays beyond our reasonable control.
• You must ensure adequate vehicle access and that goods will fit through doorways and to the intended location. Aborted or re-delivery costs caused by access issues are chargeable.
• On arrival, inspect goods before signing. If damaged/incorrect, note this on the delivery document and notify us within 24 hours (and confirm in writing within 48 hours).

RISK & TITLE

Risk passes to you on delivery. Title passes when we receive full payment for the goods and any applicable charges.

RETURNS & CANCELLATIONS

• Returns are accepted only with our prior authorisation. Goods must be unused, in original packaging and returned within 14 days of delivery unless otherwise agreed.
• Custom/special-order items and used/refurbished equipment are non-returnable unless faulty.
• Where the return is not due to our error, you are responsible for return carriage and risk in transit. A reasonable restocking fee may apply to cover inspection and administration.

WARRANTY

• NEW EQUIPMENT: covered by the manufacturer or supplier warranty (parts and/or labour as stated).
• USED EQUIPMENT: typically covered by a 3-month parts-only warranty unless stated otherwise.
• Conditions include installation and maintenance by a qualified engineer, prompt fault reporting and no unauthorised repairs. Full details are in the Warranty Policy.

LIABILITY

• We do not exclude liability for death or personal injury caused by our negligence or for fraud.
• Subject to the above, we are not liable for indirect, special or consequential losses (including loss of profit, business interruption or loss of data). Our total liability is limited to the price paid for the goods in question.
• Your statutory rights are not affected.

FORCE MAJEURE

We are not liable for delay or failure caused by events beyond our reasonable control (including strikes, supplier failures, extreme weather, transport disruption or utility outages).

WEBSITE USE & INTELLECTUAL PROPERTY

All text, images and trade marks on our site are owned by or licensed to us and may not be used without permission.

GOVERNING LAW & JURISDICTION

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.

We take pride in supplying quality equipment. This policy explains what is covered if something goes wrong.

WARRANTY PERIODS

• NEW EQUIPMENT: manufacturer/supplier warranty as shown on the product page or invoice (parts and/or labour vary by product).
• USED EQUIPMENT: Herits limited warranty, typically 3 months parts-only from delivery unless otherwise stated.

WHAT THE WARRANTY COVERS

Defects in materials or workmanship under normal commercial use during the warranty period. Our obligation is, at our discretion, to repair or replace the defective component(s) or unit.

CONDITIONS OF WARRANTY

• The product is paid for in full and used for its intended purpose.
• Installation and commissioning by a qualified engineer in accordance with manufacturer instructions and local regulations (e.g., gas and electrical safety).
• Regular maintenance and cleaning as per the manufacturer’s schedule, with records available on request.
• No unauthorised repairs or modifications have been made.
• Faults are reported promptly with a description of the issue, serial number (where applicable) and proof of purchase.

EXCLUSIONS

• Incorrect installation, commissioning or inadequate services (e.g., gas pressure, electrical supply, ventilation or drainage).
• Misuse, abuse, impact, improper cleaning, scale build-up, or lack of routine maintenance.
• Consumables and wear items: bulbs, seals, gaskets, handles, knobs, filters, racks, baskets, hoses, fuses, stones, etc.
• Cosmetic damage that does not affect operation.
• Damage caused by power surges, floods, fire, vermin, or other environmental factors.
• Loss of food stock or business interruption.

UK MAINLAND, NON-MAINLAND & INTERNATIONAL

• UK Mainland: coverage may include parts and/or labour depending on the item (see invoice). Some products are parts-only with return-to-base inspection.
• UK Non-Mainland: parts-only coverage regardless of product description. Labour and call-out are not included.
• Outside the UK: no warranty service is provided by us. Customers should arrange local servicing; parts may be supplied at our discretion within the warranty period.

HOW TO MAKE A CLAIM

1. Email sales@herits.co.uk with your order number, serial number (if any), description of the fault and photos/videos where helpful.
2. We may request diagnostic checks by a qualified engineer. We may also request the unit be returned to our warehouse for inspection (return costs initially borne by the customer unless agreed otherwise).
3. If the fault is covered, we’ll repair or replace the item at our discretion. If not covered, we will provide a quote for repair or return delivery.

TRANSFERABILITY

Warranties are provided to the original purchaser only and are not transferable.

YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under UK law.

DELIVERY OPTIONS

• Nationwide delivery: we use reputable couriers and our own vehicles depending on item size and location.
• Free collection: available 8am–8pm by appointment from our warehouse.
• Kerbside delivery: standard service. Positioning, stairs/lifts, unpacking and installation are not included unless agreed in writing.

DELIVERY TIMES

• Most UK orders arrive within 1–10 working days after payment. Lead times may vary due to courier schedules, location and item size.
• Times given are estimates. We are not liable for delays caused by events outside our reasonable control.

ACCESS & FIT

• Ensure the delivery vehicle has access and that the product will fit through doors and routes on site.
• Aborted deliveries due to access/fit issues are chargeable for re-delivery and any associated costs.

INSPECTION ON DELIVERY

1. Inspect before signing. If there is visible damage or the wrong item has arrived, mark the delivery note accordingly (e.g., “DAMAGED”) and take photos.
2. Notify us within 24 hours of delivery and confirm in writing within 48 hours at sales@herits.co.uk.
3. Signing without comment usually indicates acceptance of the goods as received in satisfactory condition.

RETURNS POLICY

• Contact us for a return authorisation before sending anything back. We will provide return instructions and the correct address.
• Returns are accepted when goods are unused, in original packaging with all accessories and documentation, and within 14 days of delivery unless otherwise agreed.
• Custom or special-order items and used/refurbished equipment are non-returnable unless faulty.
• If the return is due to our error (incorrect/defective item), we’ll put things right promptly. Otherwise, return carriage is your responsibility and at your risk.
• A reasonable restocking fee may apply to non-fault returns to cover inspection and administration.

REFUNDS

Refunds are issued after we receive and inspect the return. Please allow up to 4 weeks from handing your parcel to the carrier: transit 5–10 business days, inspection/processing 3–5 business days, and bank/card processing 5–10 business days. We’ll email confirmation when complete.

NON-RETURNABLE ITEMS (UNLESS FAULTY)

• Custom or special-order items made or configured to your specification.
• Used/refurbished equipment once used.
• Items not returned in original condition or missing accessories.

We are committed to protecting your privacy and handling your data lawfully under UK GDPR and the Data Protection Act 2018.

PERSONAL DATA WE COLLECT

• Identity and contact data: name, company, email, phone, billing/delivery addresses.
• Order and payment records (payments processed by secure third-party gateways; we do not store full card details).
• Communications you send us (enquiries, service requests, reviews).
• Technical and usage data collected via cookies/analytics (pages viewed, device/browser info).

HOW WE USE YOUR DATA (PURPOSES & LAWFUL BASIS)

• To process orders and deliver goods (contract).
• To provide customer support and warranty service (contract/legitimate interests).
• To manage our relationship with you incl. updates about your order (contract/legitimate interests).
• To improve our website and services using analytics (consent/legitimate interests).
• To comply with legal, tax and accounting obligations (legal obligation).
• Marketing with your consent; you can opt out at any time.

DATA SHARING

We share data only with necessary service providers (e.g., payment processors, couriers, IT/hosting, analytics) under appropriate contracts. We do not sell your personal data.

INTERNATIONAL TRANSFERS

Where suppliers are located outside the UK, we ensure appropriate safeguards (e.g., UK International Data Transfer Addendum or Standard Contractual Clauses) are in place.

RETENTION

We keep customer/order records for as long as necessary to fulfil orders and meet legal and accounting requirements, then delete or anonymise.

SECURITY

We use technical and organisational measures to protect your data. Payments are handled by PCI-compliant processors; we do not store full card details.

YOUR RIGHTS

• Access, rectification, erasure and restriction.
• Data portability (where applicable).
• Object to processing based on legitimate interests.
• Withdraw consent to marketing at any time.
• Complain to the ICO (Information Commissioner’s Office) if you believe your rights are infringed.

To exercise rights, contact: sales@herits.co.uk.

COOKIES

We use essential and analytics cookies. See our Cookie Policy for details and how to manage your preferences.

THIRD-PARTY LINKS

Our site may contain links to other websites. We are not responsible for their content or privacy practices.

CHANGES

We may update this policy periodically and will post the new version on this page with an updated date.

This policy explains how we use cookies and similar technologies on our website and how you can control them.

WHAT ARE COOKIES?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, improve user experience and provide information to site owners.

TYPES OF COOKIES WE USE

• ESSENTIAL COOKIES: required for core functionality such as navigation, checkout and security. These cannot be switched off.
• FUNCTIONALITY COOKIES: remember choices (e.g., region, language) to provide enhanced features.
• ANALYTICS/PERFORMANCE COOKIES: help us understand how the site is used so we can improve it (e.g., page views, session lengths). Data is aggregated and not used to identify you.
• THIRD-PARTY/EMBED COOKIES: some pages may include content from third parties (e.g., maps, videos, social). These providers may set their own cookies.

EXAMPLES OF COOKIES/PROVIDERS

• Google Analytics (analytics and performance).
• Payment gateways (fraud prevention and checkout security).
• Embedded media platforms where used (their cookie policies apply).

MANAGING COOKIES

• You can accept, refuse or delete cookies via your browser settings. Most browsers allow you to block third-party cookies or all cookies.
• Blocking some cookies may affect site features such as checkout.

CONSENT

Where required by law, we request your consent for non-essential cookies via a cookie banner. You can withdraw or change your consent at any time via your browser or cookie settings.

CHANGES

We may update this policy periodically. The latest version will be published on this page.

CONTACT

Questions about our use of cookies? Email sales@herits.co.uk.