Shipping & Returns
UK Delivery Overview
We deliver refurbished catering equipment across mainland UK using trusted courier and pallet networks. Most items are dispatched within 1–3 working days after testing and quality checks.
- Standard Delivery: Kerbside only, Monday - Friday.
- Large Items: Pallet delivery - ensure clear access.
- Highlands & Islands: Extended lead times and surcharges may apply.
Delivery zones are a guide only. Actual coverage and lead times may vary.
Delivery Access
Deliveries are kerbside by default. Please make sure the area is accessible for large vehicles and that someone is available to receive and sign for your order.
- Drivers are not obliged to move or install items.
- Check doorway width and obstacles before delivery.
- If you need installation or positioning, contact us in advance.
Damages or Delivery Issues
All equipment is tested and packaged securely before shipping. Please inspect your item on arrival and note any visible damage on the courier’s paperwork.
- Report damage or issues within 24 hours with photos.
- Contact our team immediately if delivery fails or an item is missing.
Returns Policy
If you need to return an item, please contact us first. Returns are accepted within 14 days for authorised cases and must be in their original condition and packaging.
- All returns require prior authorisation.
- Return costs may apply unless the item is faulty.
- Refunds are processed after inspection.
Warranty & Support
Every refurbished item includes a warranty covering defects in materials or workmanship. Warranty length varies per product - details are shown on each listing.
- Report warranty issues with photos and a brief description.
- We’ll assess and confirm the next steps quickly.
Need Advice?
If you have questions about delivery options or access, our team is here to help.