Herits vs Adexa: The Real Difference in Catering Equipment

At Herits, we understand how important it is to buy catering equipment you can trust. You want it to arrive on time, perform as promised, and be backed by people who actually stand behind it. That’s why we do things differently.

We built Herits for chefs, caterers, and operators who need reliability, not just low prices. We test, clean, and service every piece of equipment before it leaves our South Devon warehouse. We publish warranty information clearly on each listing, and when you call, you reach a real person, not a form.

Many of our new customers come to us after experiences with Adexa. They’ve seen the big discounts, but they’ve also seen the fine print. So, let’s talk about what really sets Herits apart.

What Adexa offers, and what you should know

Adexa lists thousands of products across every category: cooking, refrigeration, warewashing, prep, and more. It positions itself as a low-cost outlet with factory pricing and constant sales. Many of its listings highlight “free delivery” or discounted shipping, but this typically applies to small items. Heavy or palletised equipment is kerbside only, with no installation or unpacking service.

That’s fine if price is your only concern. But there are trade-offs. Adexa’s model is built for volume and self-service. Because deliveries are kerbside, inspection, installation, and setup are on you. Warranty claims and damages must be reported through online forms within twenty-four hours, often with photographs. Their warranty is twelve months, parts only. If an engineer needs to visit, you cover that cost yourself. Returns come with a 25% restocking fee and the buyer pays the shipping.

Adexa’s own customers have raised these points repeatedly. On Trustpilot, they hold an average 3.1 rating from around 17,000 reviews. Some praise the speed and price, but others mention damaged items, refund delays, and difficulties reaching aftersales support. For a business that relies on uptime, that’s a real risk.

How we do things differently at Herits

We built Herits to make the buying process clear and dependable from start to finish. We specialise in new and refurbished commercial kitchen equipment that’s been tested, serviced, and professionally cleaned before sale. You can see condition, brand, dimensions, warranty, and photos on every listing.

We don’t chase constant markdowns or B Grade clearance stock. We invest in refurbished heavy kit, real commercial equipment from brands like Rational, Foster, Lincat, Williams, and Electrolux. These machines are proven performers, reconditioned by professionals, and priced fairly for their condition.

We also run a buy and sell programme. You can part exchange, sell to us outright, or have us de-install and collect your existing kit. That saves you time, reduces downtime, and supports sustainable reuse. Responsible recycling isn’t a marketing term for us; it’s how we operate.

Most importantly, we’re transparent. We publish our opening hours, list direct contact details, and include the names of our founders. When you need help, you speak to someone who understands commercial kitchens, not a call centre.

Warranty, delivery, and aftersales care

We know what downtime costs. That’s why we back every sale with a stated warranty and a satisfaction guarantee. Every piece of equipment is tested and photographed before dispatch, so you know exactly what you’re getting.

Our deliveries are handled by trusted UK carriers experienced in commercial equipment, and we encourage customers to inspect goods on site, not at the kerb. If something goes wrong, you can reach our team directly. We don’t hide behind automated forms. We resolve issues quickly and fairly because we know that keeping your kitchen running is what really matters.

Adexa’s warranty is limited to parts only, and buyers carry the burden of return shipping and restocking fees. At Herits, our goal is to build confidence through service. We stand by what we sell.

Refurbished vs discounted: why our approach works better

We believe refurbished equipment is a smarter choice than discounted new imports. A used combi oven that’s been serviced, sanitised, and tested by an engineer is worth more than a new box that hasn’t been proven in a live kitchen.

Every refurbished product we sell has been through deep cleaning, safety testing, and condition grading. We use genuine parts where needed and verify performance before we list it for sale. You can even visit our South Devon site to view stock in person and meet the team.

Adexa’s clearance and B Grade items often come with limited descriptions and no returns. Once you accept delivery, any issues are yours to solve. We prefer honesty upfront. When you buy from Herits, you know the exact condition, warranty, and service record of your purchase.

Service-led from the start

We don’t see ourselves as just a retailer. We see ourselves as a service partner to the trade. Our Equipment Scorecard helps buyers assess condition, efficiency, and value before committing. It’s free, open, and designed to help you make confident decisions.

We also offer part exchange and collection services, so you can upgrade without the logistical headache. Everything we do is built around saving time, reducing risk, and keeping kitchens productive.

Our promise is simple: tested equipment, transparent pricing, and genuine support.

Why more kitchens are moving from Adexa to Herits

Professional kitchens need more than boxes on pallets. They need reliability, accountability, and service continuity. That’s what we deliver.

Why our customers choose us:

1. We test everything: nothing leaves our site unverified.
2. We’re clear about warranty: every product listing tells you exactly what’s covered.
3. We answer the phone: our support hours run longer, and you’ll always reach a person.
4. We value your time: clean, serviced, ready-to-go stock means less downtime.
5. We think long term: our sustainability programme and part exchange options give equipment a second life.

When you buy from us, you buy from a team that understands the pressure of service and the cost of failure. We built Herits for kitchens that can’t afford guesswork.

The verdict: why Herits delivers more value

If your only goal is the lowest headline price, Adexa might tick that box. But if you want equipment that performs, lasts, and comes with support you can rely on, we’re your partner.

We don’t cut corners. We test, clean, and service every machine. We show you the real photos. We publish our hours and answer our phones. That’s how trust is built, and it’s why so many Adexa buyers are switching to Herits.

Call our team on 01803 501066
Email sales@herits.co.uk