Choosing the right equipment supplier

Why Choosing the Right Partner Matters

The quality of your equipment shapes the success of your kitchen, but the reliability of your supplier defines the journey. A good supplier does more than ship boxes; they understand your workflow, your menu, and your business goals. The right partner helps you choose wisely, install smoothly, and maintain performance over time. At Herits, we see ourselves as partners in your success, not just vendors. Here’s how to find a supplier that matches your standards.

1. Are They Specialists in Commercial Kitchens?

Catering and food production environments are demanding. Equipment needs to meet safety standards, maintain hygiene, and handle continuous operation. Your supplier should specialise in commercial kitchen equipment, not general appliances. They should know how heat, power, and airflow affect daily service and have the expertise to recommend systems that fit your setup.

Ask whether they have direct experience working with restaurants, bakeries, caterers, or production kitchens. Herits’ background as operators means we understand how real kitchens run, not just how machines are sold.

2. Do They Offer Refurbished Options with Full Transparency?

A credible supplier will offer both new and refurbished catering equipment and explain the difference clearly. Refurbished equipment can deliver exceptional performance at a lower cost, but only if it’s restored to professional standards.

Look for full transparency: what was repaired or replaced, how it was tested, and what warranty is provided. At Herits, every refurbished unit is serviced by skilled engineers, tested for safety, and supplied with complete documentation. Your trust is earned through proof, not promises.

3. What Is Their Service and Support Like?

Even the best machines need guidance. Reliable after-sales support saves you time and frustration. Before buying, ask how your supplier handles service calls, parts availability, and response times.

A strong supplier offers:

• Direct access to expert advice.
• Rapid support when faults occur.
• Availability of genuine parts.
• Guidance on safe installation and compliance.

Herits supports every sale with responsive customer service, because your uptime matters as much to us as it does to you.

4. Do They Help You Calculate True Costs?

A lower price doesn’t always mean better value. Smart suppliers help you look beyond the sticker price to calculate the total cost of ownership, including installation, utilities, servicing, and lifespan.

At Herits, we use our TCO Calculator to help clients compare lifetime value between models. The most cost-effective choice is often the one that performs reliably over time, not the one that costs the least upfront.

5. Are They Compliant and Certified?

All equipment suppliers should comply with UK regulations covering gas safety, electrical standards, and food hygiene. Always ask for proof of certification and testing before purchase.

Look for:

• Gas Safe installation for all gas-fired units.
• PAT testing or EICR certification for electrical safety.
• Clear compliance with BS and CE standards.

Herits only supplies certified equipment, giving every client full assurance of safety and compliance.

6. How Do They Handle Delivery and Installation?

A good supplier plans logistics with care. Delivery and installation must fit your kitchen layout, power supply, and schedule. Ask whether installation is included, and whether the engineers handling it are qualified for catering environments.

Herits coordinates every detail, from access planning to testing, so equipment is ready to perform from day one.

7. What Do Other Clients Say?

Reputation speaks louder than marketing. Look for reviews, testimonials, and case studies that show real results. Reliable suppliers are proud to share stories from satisfied clients who’ve seen measurable benefits.

Herits’ clients choose us for our integrity, knowledge, and follow-through. Their results tell the story better than any slogan ever could.

8. Are They Focused on Long-Term Partnership?

A sale should never be the end of the relationship. Your supplier should remain a trusted contact for future upgrades, replacements, or expansion projects.

Herits builds long-term partnerships with our clients, offering honest advice and flexible solutions that evolve with your needs. Our goal is simple: to keep your kitchen performing at its best, year after year.

The Herits Standard

Choosing the right supplier is choosing the foundation of your business. With the right partner, every purchase becomes an investment in reliability and performance.

Herits combines deep industry knowledge with transparent service and certified quality. Whether you’re upgrading, expanding, or replacing, we’re ready to support you with experience that makes a difference.

Herits: Your trusted partners for commercial kitchen success.
Explore our range and learn more at herits.co.uk.